The length of the warranty process is dependent on the specific issue and product, as well as the availability. These time frames do not take shipping into account:
For a typical sleeping mat and product warranty request, the total time to process the request, diagnose the issue, and make any repairs is usually about 2 weeks. If we can diagnose the issue from your pictures and written communication, then this time frame is often much shorter.
A typical sleeping bag warranty request will take about 3 – 4 weeks to process the request, diagnose the issue, and make any repairs. This may be longer during certain times of the year depending on the seasonal demand as well as the severity of the damage.
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- What is your warranty policy?
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- How long does the warranty process take?
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- What's the fastest way to have my claim answered?
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- How do I warranty my item if I bought it as a Pro Purchase?
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