All items purchased secondhand (meaning items bought at REI garage sales and purchased on non-affiliated platforms such as eBay, Geartrade, and Facebook Marketplace) are sold as is and therefore ineligible for the warranty.
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- What is your warranty policy?
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- How long does the warranty process take?
- How can I expedite my warranty claim?
- What's the fastest way to have my claim answered?
- My warranty request was answered, when will my replacement item arrive?
- How do I know if my item qualifies for warranty?
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- If I bought my gear secondhand, can I warranty it?
- How do I warranty my item if I bought it as a Pro Purchase?
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