G'DAY, HOW CAN WE HELP YOU? G'DAY, HOW CAN WE HELP YOU?
  1. Sea to Summit
  2. Orders & Returns
  3. Online Orders

Online Orders

What does "Like New" mean?
When can I expect to receive my gear?
What do I do if my order arrives damaged, incorrect, or is missing an item?
Can I buy an item on backorder?
How can I be notified when an item is back in stock?
Can I cancel or edit my order?
Can you apply my discount retroactively?
Why do I have multiple charges on my statement if I only placed one order?
My discount code is not applying to my order, what's wrong?
Can you refund to a different credit/debit card?
Can I pick up my order instead of having it shipped to me?
Do you accept Visa and MasterCard gift cards?
Which payment methods do you accept?
The tracking number I received says that my order has been delivered but I’m not able to locate it. What should I do?