If the teeth of the zipper are not closing as the zipper slider passes across them, it may be necessary to replace the zipper slider. If you feel confident that you could replace a slider yourself, and you live in North America, we would be happy to send along a replacement zipper slider to you through the Repair Part Request Form. Patagonia has an excellent set of instructions on how to replace a slider on their Worn Wear website.
If you don't feel comfortable doing that yourself, or if the zipper issue involves the teeth of the zipper track or a detached slider, please complete a Repair Request. Let us know the name and location of the retailer where the bag was purchased and the date of purchase, and provide us with your full shipping address and a daytime phone number. We will contact you about returning the bag to us and will let you know in advance if any repairs will need to be paid for.
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