If the zipper teeth aren’t closing properly as the slider passes over them, it may be necessary to replace the zipper slider.
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If you’re comfortable replacing a slider yourself and you live in North America, we can send you a replacement through our Spare Parts Request Form. Patagonia also provides an excellent step-by-step guide on replacing a zipper slider on their Worn Wear website.
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If you’re not comfortable with self-repair, or if the problem involves the zipper teeth or a detached slider, please submit a Repair Request. Be sure to include:
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The name and location of the retailer where the bag was purchased
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Date of purchase
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Your full shipping address and daytime phone number
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We’ll contact you with return instructions and let you know in advance if any repair costs will apply.
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