G'DAY, HOW CAN WE HELP YOU?

All items sold via our Second Summit program are new (not broken or repaired) products that have been returned to us, but not used. Here are a few more details on product quality: 

• All products are visually inspected by our Returns Specialist to ensure the product is in new condition and that all accessories are included.
  
  
• Mats are pressure tested unless they're completely unopened. If a mat appears to have been used, it is not resold on the website.
  
  
• All items will be in new condition, but may come without the original outer retail packaging. If you experience any issues with item, please let us know!
  
  
• Inventory is often restocked in extremely limited quantities, so we'd recommend signing up for notifications to stay on top of availability.

Once your order ships, you should receive a tracking link to view the status of your package; if you do not get one, make sure to check your other associated emails and/or your junk/spam folders. A tracking number will come your way in 1-3 days (during holidays expect to see longer delays).

Didn't receive your tracking number after a week? 

Please contact us here and select 'Order Issues' from the dropdown menu and we will make sure your package has shipped and send you the most recent tracking information.

If your order arrives damaged, incorrect, or missing items, please contact us here and select “Order Issues” from the dropdown menu. We'll file a claim on your behalf and provide the best resolution available. 

We’ve put together a detailed step-by-step guide with important considerations for washing both down and synthetic sleeping bags. Click here to read our full blog post on washing sleeping bags.

Pillow Lock patches are included in the packaging of all Sea to Summit sleeping mats. Please note they are not included with pillows.

If your patches were missing when you purchased a new mat, if you own an older mat that was originally supplied without them, or if your patches have been lost, simply submit a request through our Spare Parts form – we’ll be happy to send you a replacement set.

The easiest way to start a warranty claim is to complete the form found here.

To do this, fill out the required fields of the by first selecting ‘Consumer’ or ‘Dealer’ from the drop-down.

After this, select ‘Warranty Request’ in the 'Reason for reaching out' drop-down.

Next, enter your phone number in the following field

Once you have done this then enter your name and address information in the  corresponding fields.

In the subject line list a brief description of the issue. In the 'Description' box be sure to include details of the issue and how you typically use the product.

By ensuring that you provide an accurate product name, size, and color in the corresponding box exactly as it is listed on the website you can help to expedite your request. If your product is not listed on the website, then give us your best guess!

Finally, attach your proof of purchase as well as images showing the product and the damage to it.

A customer service representative will contact you as soon as possible. We respond to all requests in the order that we receive them. The typical response time from our team is usually less than 1 week.

If you have questions, you can also call us from within the United States and Canada (Monday – Friday, 8:00am – 5:00 pm, Mountain Standard Time) at 303-440-8977. Our office is closed on all federal holidays, the Friday after Thanksgiving and between 12/25 and 12/31. If you are located outside of the United States or Canada, please visit our international warranty page for further assistance HERE.

We love transparency! Here is a list of authorized Sea to Summit websites: 

• seatosummit.com
• seatosummit.com.au
• seatosummit.eu

If you have visited any other site that is not listed above with the name Sea to Summit in the URL, it's most likely not affiliated with Sea to Summit.

We also have sanctioned Sea to Summit websites managed by our Distribution Partners:

• seatosummit.co.uk
• seatosummitindia.com
• seatosummit.com.tw

If you have purchased anything from a non-authorized website with "Sea to Summit" in the URL you should contact your bank or credit card issuer immediately.

Shopping on Amazon? Our only authorized seller is Sea to Summit North America.